NSQF Level - Level 4
Eligibility - Minimum Class 10/12th/ITI
Course Duration - 12th Months (Minimum 400 hours)
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"Associate - Customer Care (Non-Voice)" course for your institution as I do not have access to that information. However, I can provide a general overview of what a course in customer care (non-voice) might cover.

Course Title: Associate - Customer Care (Non-Voice) Certification Program

Course Overview:
The Associate - Customer Care (Non-Voice) Certification Program is designed to equip students with the knowledge and skills needed to provide excellent customer service through non-voice channels such as email, chat, and social media. This comprehensive program covers a wide range of topics, including customer communication, problem-solving, conflict resolution, product knowledge, and service etiquette.

Course Duration:
The course is structured as a 3-month program, consisting of theoretical lectures and practical sessions. The total duration of the course is 240 hours, which includes classroom instruction, role-playing exercises, and real-world simulations.

Course Objectives:
- Understand the fundamentals of customer care and its importance in business.
- Develop effective communication skills for non-voice customer interactions.
- Learn how to handle customer inquiries, complaints, and requests through